Please note: deleting your account does not cancel an active subscription. Cancel it separately in your App Store or Google Play subscription settings, or billing continues.
Deleting from inside the app
The fastest and most complete route:
- Open Sheina AI on your device.
- Go to Settings.
- Choose Delete account.
- Confirm with Delete.
What is actually deleted
The action reaches our server and does all of the following:
- Your sign-in account is permanently deleted — you cannot sign in with it again.
- Your identifying details are removed from the server: first name, last name, display name, email address, phone, photo, gender and date of birth.
- Your baby and their entire journal are deleted — sleep, feeding, diapers, vaccinations, growth measurements, developmental events and notes. If new record types have been added since, those go too: the deletion enumerates what actually exists rather than a fixed list.
- Open invitations are revoked, so a code you handed out can no longer be used to join your family.
- Every share link you created is revoked — an address you already sent stops serving data.
- Your devices' notification tokens are deleted.
- Bug reports you sent from the app are deleted, along with the text you wrote and the device description.
If another parent is in the family
Your baby's record is not yours alone to delete. In that case:
- The shared record stays with the other parent, with all its history.
- You are removed from the family.
- Actions you took in the record that remains will read as "a parent" rather than by your name.
- If you hold the family's subscription, transfer ownership to the other parent (or remove them) before deleting.
What is kept, and why
- Your own record is kept with the identifying fields removed. It is needed so that historical actions in the record left with your co-parent read as "a parent" rather than as an empty identifier.
- An audit trail of invitations you issued — who joined the family and when. It is the only record of who was given access, and the remaining parent needs it.
- Correction and recommendation records are append-only and cannot be deleted by any client.
- Information we are required to keep for legal or operational reasons may be retained for a limited period as the law requires.
Your chat history
Conversations with Sheina are stored on your device only — they were never uploaded to a server. They are deleted when you delete your account in the app, and also when you delete the app itself. We cannot delete them remotely, so an email request cannot remove them.
Deleting the app from your device
Deleting the app removes local data only: your chat history, drafts and preferences. The cloud copy remains until you delete your account — reinstall and sign in, and your data comes back.
Requesting deletion by email
If you cannot reach the app, write to hello@sheina.ai from the email address associated with the account. We will act within 30 days and confirm by email.
The request performs exactly the same deletion, except for the chat history, which is on your device.
Contact
Questions about account deletion: hello@sheina.ai